1.-HOW TO PLACE AN ORDER:
This b2b commerce is exclusively addressed to professional users. In any case and for any reason will be addressed to the final consumer.
The user should register first in order to access and navigate to the online website.
In the case that the user is interested in purchasing items from this website, first should register and then, once the online register formulary is filled and have accepted the privacy policy would be able to access with its user name and his password that will be given by forniturasmoral.com.
Each customer can configure its own order by adding or removing products according to their needs. Customers can always enter in their personal accounts to modify the order by freely adding or removing items until the order confirmation.
Forniturasmoral.com reserves the right to admission.
The minimum purchase amount is 250 Euros, excluding VAT.
When the customer completes and confirms the purchase, will also confirm and agree to accept the Terms of Use and Conditions of forniturasmoral.com. After the order is confirm, customers will be responsible for the orders that have placed and should proceed to make the payment within a period of 7 days starting to count from the order confirmation. After the payment period of 7 days if forniturasmoral.com hasn’t received any proof of payment, the order will be cancel and remove it from their personal account. Therefore, customers would not be able to recover their orders.
2.-PRICES:
Each article is accompanied by a photography, reference number, quantity of units per product and price per unit.
Prices may be modified by Fornituras Moral at any time and without prior notice, without this affecting already confirmed orders. What's more, prices are subject to modification due to variations in the price of silver or due to trading or financial reasons adopted by Fornituras Moral.
Fornituras Moral will not be obliged to deal with orders if the price is incorrect, especially if the error is clear and easily recognisable.
3.-TAXES:
All prices shown in forniturasmoral.com e-commerce does not include value added tax (VAT) or any tax that is in force at any time. Taxes will be charged when the company issues the invoice. All orders placed from the Spanish territory are subject to pay the value added tax (VAT), or any other taxes applicable at all times.
Shipments to any country in the European Union are subject to VAT, unless the customer is an intra-Community operator. In this case the customer must provide to forniturasmoral.com the Intercommunity operator number.
Purchases form countries outside the European Economic Community must apply the Dua.
4.-PAYMENT METHODS:
We currently have the following payment options:
Bank transfer
Once the order is confirm, customers have a maximum of 7 labor days to proceed with the payment. If you would like to speed up the process you can e-mail us the bank transaction receipt to info@forniturasmoral.com
Account holder: FONITURAS MORAL S.A
Account bank name: BBVA (Banco Bilbao Vizcaya Bank)
Account number: IBAN ES19 0182 6152 95 0014502008
SWIF BIC: BBVA ES MM XXX
Subject: Number of the order.
Credit Card Payment.
Customers can also proceed to do the payment by credit card. If you choose this method of payment, you will be redirected to Banco Bilbao Vizcaya Bank online platform to confirm the payment and then you will redirect to our company payment page that will confirm you that the payment has been successful.
5.-SHIPPINS AND DELIVERY TIME:
Forniturasmoral.com delivers purchases within 48/72 hours starting to count when the customer confirm and pay the order, as long as the goods are in stock. If the goods are not in stock we will offer you an alternative product with similar characteristics. If this product does not match your desire, you could either wait for the reposition of the good chosen or you could either choose the reimbursement of the money that corresponds to the reference that is not in stock. Customers department is closed on Saturdays, Sundays and bank holidays or officially holiday’s periods. Please take this information into consideration when you are placing an order.
Forniturasmoral.com put all its efforts to make deliveries on schedule or confirmed date. However, if failures on delivery time are caused for any reason of mayor force, forniturasmoral.com will not acquire any liability for failures in meeting these dates.
Upon delivery of the goods, customers must sign the delivery invoice giving its assent to the supplier. Customer’s acceptance or assent in the delivery of the purchase involves the renunciation of any claim or complaint regarding the goods ordered and received.
Both, to enforce the insurance and to correct any mistake in the delivery process, is an essential condition to write in the delivery invoice comments section if any impact on the goods or on their packaging might be visible when you received the goods. It is also imperative to communicate forniturasmoral.com such an incidence within a maximum period of 24 hours. If both conditions are not met, forniturasmoral.com will not assume any responsibility for the goods.
Forniturasmoral.com reserves its right to recover ownership of the product in case of default on payment of them.
6.-SHIPPING SYSTEMS:
Shipping costs will be pay by customers. The amount of the shipping expenses will depend on the delivery agency and the final destination of the order. The total shipping cost will be charge in the final invoice of the purchase.
International deliveries:
* Germany, Austria, Belgium, Denmark, France, Holland, Ireland, Italy, Luxembourg, Monaco, Poland, and Sweden:
Express plane (1-2 days):
Up to 1 Kg: 15,50 €.
Up to 2 Kg: 19,50 €.
.
United Kingdom
Express plane (1-2 days):
*Up to 2 Kg: 29,90 €.
.
Purchases shipped to the rest of the countries not involve above, pleased request information to the following e-mail: info@forniturasmoral.com.
7.-RETUNS POLICY:
Returns due to any damage or defect, should this really exist, will be accepted. No returns, refunds or changes will be accepted after 7 days from the day of the product delivery.
To request a refund you can either call us at 914760161 or wrote us an email to info@forniturasmoral.com.
Any items that customers would like to return must be return in its original packaging and with the labeling intact, conveniently packaged in its original box and properly protected. The article to be returned must be in the same state in which it was received. Products or items that have been used, damaged or broken as a result of carelessness or negligence will not be accepted as a return. In addition no change or refund will be allowed in screen-printed or personalized items.
In any case, the client must follow the return procedure:
1. Call or e-mail us to info@forniturasmoral.com requesting a refund or exchange. We will assign you a return number.
2. Put in the original packaging all items that you would like to return and the original invoice.
3. Send the package to the following address:
4. Once we have received the package, we will identify and verify the status of returned products. This will take 48 hours as each item is analyzed to verify that everything its correct.
5. Afterwards we will confirm you by e-mail the status of your exchange and proceed to exchange or return the items.
6. We recommend customers to send returning products by a transportation company that offers you enough guarantees because forniturasmoral.com will not be responsible for any loss or damages on packets sent by customers.
Money refunds will be made by bank transaction to the account specified by the customer within a period of 7 labor days from the reception of the items in our head offices.
8.-RETURNS BY THE TRANSPORTATION AGENCY:
If an order is returned to us by the transport agency, we will contact the customer by phone or email to inform about it. If the causes of the purchases returns are attributable to the customer for any reason, he or she will have to pay the costs of a new shipment.
If the return is due to an error caused by the transportation agency forniturasmoral.com will carry with the cost of a new shipment.
9.-WARRANTY:
For a period of two years from the date of delivery, forniturasmoral.com guarantees the quality of all their products in the legally established terms.
Defects or damages caused by negligence, malpractice, misuses, blows, unsuitable stress, or wear away of the materials under normal circumstances are not included in warranty.
In those circumstances that justify the uses of warranty, repair, replacement of the article, discount or refund under the terms established by law will be applicable.
The guarantee will lose its value:
- If customers modify, alter or replace data or proof of purchase.
- If you handled, alters or repairs the purchased material.
In order to use the warranty, customers must present proof of purchase. To enforce the guarantee customers must contact customers department by phone 914760161 or e-mail info@forniturasmoral.com informing that they would like to enforce the guarantee of the products.
By accepting the Terms of Purchase, users or customers accept the terms of purchase, conditions of use, data protection policy and are obligated by law to comply all of them.
10.-LIABILITIES:
Fornituras Moral places the utmost interest to ensure the precision and accuracy of the contents of this website.
Although photographs that accompany each product are made of high quality; colors and images that appear may have suffered some variation from reality. Due to this fact, forniturasmoral.com cannot guarantee that the photographs exactly represent the same tone or texture of the products.
Fornituras Moral rejects all responsibility for the information contained in third parties webpage’s connected by links to forniturasmoral.com website.
Forniturasmoral.com is not responsible for any damage that the user may suffer as a result of misuse of our website or the products that we offer in it.
11.-SAFETY PURCHASE:
Forniturasmoral.com always work to ensure safety to our customers in their purchases by our online platform. To ensure this safety to our customers, our company collaborates and cooperates only with market leading companies:
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Safety Certificate online of data transmission - Verisign secured
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Our financial collaborator is BBVA.
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Methods of payment for credit card: Visa, MasterCard.
12.-APPLICABLE LAW AND JURISDICTION
In case of breaking the General Conditions of Purchase, forniturasmoral.com reserves itself the right to take legal actions with the user or customer who fails to comply them.
For any legal dispute that could happen users and customers agree to be eligible for the competent justice courts.
FDO: FORNITURAS MORAL