DO I HAVE TO SIGN UP TO SHOP ONLINE?
Yes, you do. You need to sign up in order to shop online on our website. When you go to log in, you'll be asked whether you have an account with us. If so, simply enter your email and password. Otherwise, you can fill out a form to create an account.
IS THERE A MINIMUM PURCHASE?
Yes, a minimum of 250 euros (VAT not included).
DO PRICES ON THE WEBSITE CHANGE ACCORDING TO THE PRICE OF SILVER?
Yes, prices are subject to the price of silver, so you might spot a change in price since your last visit to the website.
WHAT HAPPENS IF A PRODUCT I’VE BOUGHT IS OUT OF STOCK?
You'll be offered the chance to exchange it for another product with similar characteristics, wait for the ordered product to be manufactured within a thirty-day period, or receive a refund for the same amount directly to the payment method you originally used.
CAN I PLACE ORDERS IN ANOTHER WAY, FOR EXAMPLE BY PHONE OR BY EMAIL?
Yes, you can, but we recommend placing orders via the website to avoid possible errors.
CAN I PICK UP MY ORDER AT YOUR OFFICES?
Yes, you can. At the end of the order process, you can say that you want to pick it up at our offices and we'll let you know when it's ready for you.
DO YOU SHIP ABROAD?
Yes, we ship worldwide. If you need any information about shipping costs, please send us an email to email@example.com.